Job Description:

The CSR/Teller is responsible for providing exceptional customer service and support across various locations. This role involves operating a full-service teller station, processing customer transactions, promoting bank services, opening new accounts, and assisting with consumer loan inquiries. The position requires flexibility, strong communication skills, and a commitment to maintaining high standards of service and accuracy. The CSR/Teller Float plays a crucial role in managing customer relationships and enhancing the bank's visibility within the community.

Minimum Qualifications:

• High school diploma or equivalent.
• Valid driver's license with a clean driving record.
• Must be willing to assist other locations if needed.

Preferred Qualifications:

• Previous cash handling and customer service experience.
• Prior teller experience.

Responsibilities: 

• Operate a full-service teller station to receive and process a variety of customer transactions.
• Prepare and maintain various reports and records.
• Promote the bank's services and cross-sell products.
• Accept deposits, process withdrawals, and cash checks.
• Process loan payments and various business payments, providing reporting as needed.
• Provide additional customer service, including cashier's checks, personal money orders, savings bonds, certified checks, credit card payments, cash advances, and access to safe deposit boxes.
• Balance cash drawer and complete the Branch Daily ATM Checklist.
• Process items for collection and open night deposit, recording night deposit bags.
• Wrap coin and maintain control of cash drawer.
• Solve customer problems and answer telephones to assist bank clients and prospects.
• Assist customers with balancing their accounts and processing check orders.
• Complete CTRs and the Monetary Instruments Log as required.
• Ensure the teller procedural manual is kept current and utilize it as a resource.
• Make recommendations to supervisors for department improvements.
• Assist with coverage at various locations.

Skills:

• Good communication skills.
• Good keyboarding and PC skills.
• Proficient telephone skills. 
• Attention to detail and accuracy.
• Ability to multitask and manage time effectively.